Another Way to View the Videos
Using the Video Controls
Videos don't play?
Our videos work just fine, first time, for the great majority of people. Anyone who has told us they haven't worked has fixed the issue with one of the suggestions below:
- You must have a current version of the Flash Player on your computer. Go to the Flash Download page. It's free, just click on the 'Agree and Install Now' button.
- If that doesn't do the trick, try using a different browser. We've had reports of trouble while using AOL - use Internet Explorer instead. If you experience trouble with Internet Explorer, try using Firefox. Firefox is a free, downloadable browser. The reverse is also true - if you're having trouble viewing or hearing the videos and you're using Firefox, try using Internet Explorer.
- All of the newer (last 6 months) videos are hosted at ScreenCast.com. You can also read their troubleshooting help.
Videos Jerk and Stop?
- You need a good, high-speed connection to the Internet. If the video plays back jerky, or just stops, it's usually because the Internet connection isn't fast enough to keep up. The playback stops while the downloading continues. The dark grey bar is the download progress. If the playhead (the little white triangle) bumps up against that, the video stops playing. What you can do is click on the pause button (the first one - 2 vertical bars) and wait until the download progress is sufficiently ahead of the playhead. Then you can continue playing again - that same first button will be a triangle representing Play.
If this happens to you all the time, then you either don't have a good enough Internet connection, or your computer needs a tuneup.
Another Way to View the Videos
Try the 'Classrooms' instead of the individual video links
If you are a member, there is another complete set of the tutorial videos we call the Classrooms. Use the Main Menu option, 'Members: Login', then you can click on Vista, for example, and see a screen like that pictured below. All the tutorials are listed down the left and they will play one right after the other if you just sit back and let them. You can also click on any video on the left menu and it will play on the right. The classrooms are hosted directly on GeeksOnTour.com.
